macaojili FAQ

macaojili accepts the following Philippine government-issued IDs for KYC verification:

• SSS / GSIS ID
• PhilHealth ID
• Philippine Passport
• Driver's License
• UMID (Unified Multi-Purpose ID)
• Voter's ID
• Philippine National ID (PhilSys)

Upload clear photos of the front and back of your ID. Verification is typically completed within 24 hours.

On the macaojili login page, click "Forgot Password." Enter the mobile number or email address linked to your account, and we'll send you a one-time password (OTP) or reset link. Follow the instructions to create a new password. If you're still having trouble, contact our 24/7 live chat support for immediate assistance.

No. macaojili strictly allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently closed and balances forfeited. If you've lost access to your account, please contact our support team to recover it rather than creating a new one.

Log in to your macaojili account and go to Account Settings. You can update your contact number, email address, and linked payment methods. Note that your name and date of birth cannot be changed after KYC verification is complete, as these are tied to your identity documents. For any changes that require document re-verification, contact our support team.

macaojili accepts a wide range of payment methods popular with Filipino players:

• E-Wallets: GCash, PayMaya
• Online Banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard

GCash is the most popular and fastest option for most players. Deposits are typically credited to your macaojili account instantly or within a few minutes.

Most deposits via GCash and PayMaya are credited instantly. Bank transfers (BPI, BDO, Metrobank) may take between 5 to 30 minutes depending on your bank's processing time. If your deposit has not reflected after 30 minutes, please contact our 24/7 support team with your transaction reference number and we'll resolve it promptly.

macaojili does not charge any fees on deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. The amount credited to your macaojili account will be the full amount you deposited.

macaojili has daily, weekly, and monthly deposit limits that vary by account verification level. Fully verified accounts enjoy higher limits. You can also set your own personal deposit limits through the Responsible Gaming section of your account settings — a great way to manage your budget. Contact our support team for details on the specific limits applicable to your account tier.

macaojili processes withdrawal requests within 1 to 24 hours on business days. GCash withdrawals are typically the fastest, often completing within 1–3 hours. Bank transfers may take up to 1 business day. Withdrawals requested during weekends or Philippine public holidays may take slightly longer. You'll receive a notification once your withdrawal has been processed.

The minimum withdrawal amount at macaojili is ₱100. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may require additional verification for security purposes. We want to make sure your winnings reach you safely and securely.

Common reasons for withdrawal rejection include:

• Incomplete KYC verification — your account must be fully verified before withdrawals are processed
• Mismatched account name — your GCash or bank account name must match your macaojili registered name
• Unmet bonus wagering requirements — bonus funds must meet playthrough requirements before withdrawal
• Suspected fraudulent activity or security flag on the account

If your withdrawal was rejected, contact our support team for a full explanation and to resolve the issue quickly.

macaojili does not charge withdrawal fees on standard transactions. Your payment provider may apply their own receiving fees — for example, some banks charge a small fee for incoming transfers. GCash and PayMaya generally receive funds without additional charges. The amount you request to withdraw is the amount macaojili sends to your account.

RTP stands for Return to Player — it's the percentage of total wagered money that a game is designed to pay back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average, not a guarantee for individual sessions. macaojili displays the RTP for each game in its information panel so you can make informed choices.

Many slot games at macaojili offer a demo or free-play mode that lets you try the game without risking real money. This is a great way to learn the mechanics, bonus features, and paytable of a new game before committing your balance. Live casino games and bingo rooms require real-money play. Look for the "Demo" button on eligible game tiles in the macaojili lobby.

Big Hammer is one of macaojili's most exciting crash-style games. Players place a bet and watch a multiplier climb — the goal is to cash out before the hammer drops and the round ends. The longer you wait, the higher the potential multiplier, but the risk increases too. It's a fast-paced, high-energy game that's become very popular with Filipino players looking for quick thrills. Visit the Big Hammer page to learn more.

If a game isn't loading, try these steps:

• Refresh the page and try again
• Clear your browser cache and cookies
• Check your internet connection — a stable connection is recommended for live games
• Try a different browser (Chrome or Safari work best)
• Disable any VPN or ad-blocker that may be interfering

If the issue persists, contact our 24/7 live chat support with the game name and a screenshot if possible.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before you can withdraw the winnings derived from it. For example, a ₱100 bonus with a 20x wagering requirement means you need to place ₱2,000 in total bets before the bonus winnings become withdrawable. Always read the specific terms of each bonus offer in your macaojili account.

Most bonuses at macaojili are automatically credited to your account when you meet the qualifying conditions (e.g., making a qualifying deposit). Some bonuses require you to enter a promo code during the deposit process or opt in via the Promotions page. Check the specific instructions for each promotion. If a bonus hasn't been credited after meeting the requirements, contact our support team within 48 hours.

No — bonus funds cannot be withdrawn directly. They must first meet the wagering requirements specified in the bonus terms. Once the wagering requirements are fulfilled, any remaining bonus-derived winnings are converted to real withdrawable funds. Your real-money balance (from deposits) is always separate from bonus funds and can be withdrawn at any time subject to standard withdrawal conditions.

Here are our top tips for keeping your macaojili account safe:

• Use a strong, unique password that you don't use on other sites
• Enable two-factor authentication (2FA) in your account security settings
• Never share your login credentials with anyone — macaojili staff will never ask for your password
• Always log out after playing, especially on shared devices
• Be cautious of phishing messages claiming to be from macaojili — always access the site directly via macaojili.asia

If you suspect unauthorized access to your macaojili account, act immediately: change your password right away, then contact our 24/7 support team via live chat or email at [email protected]. Our security team will investigate the activity, temporarily lock the account if necessary, and help you regain full secure control. Do not delay — early reporting helps us protect your funds.

Yes. macaojili supports two-factor authentication (2FA) via OTP (One-Time Password) sent to your registered mobile number or email. We strongly recommend enabling 2FA in your account security settings. With 2FA active, even if someone obtains your password, they cannot access your account without the OTP sent to your device.

To self-exclude, contact our 24/7 support team via live chat or email at [email protected] with the subject "Self-Exclusion Request." Tell our agent your preferred exclusion period (3 months, 6 months, 1 year, or permanent). After identity verification, your account will be locked within 24 hours. You can still withdraw your remaining balance during this process.

macaojili is strictly for players aged 21 years and above, in compliance with Philippine gaming regulations under the PAGCOR framework. Age is verified during the KYC process using a valid government-issued ID. Accounts found to belong to players under 21 are immediately and permanently closed. We take underage gambling prevention very seriously.

If you or someone you know is struggling with gambling, help is available. macaojili's 24/7 support team can activate responsible gaming tools and connect you with resources. The Philippine Amusement and Gaming Corporation (PAGCOR) also maintains a Responsible Gaming program with support resources for Filipino players. The Department of Health's National Mental Health Crisis Hotline provides professional counseling support. You are not alone — reaching out is the right move.